How does the free site transfer work?

Updated 4 years ago by Theo Chu

Customers who purchase any Standard Linux or Windows plan can take advantage of our free website transfer. However, there are some conditions for this offer:

  1. Compatibility of control panels for both hosting providers. This means that your website with your previous host must be using a control panel that is the same as ours (cPanel version 10+ and 11+ for Linux, Plesk for Windows).
  2. Website content should not be greater than 2GB. This means that the entire content to migrate should not exceed 2GB.

To request your free migration, you will need to send an email to with the FTP and control panel login details from the previous host. The website transfer can take up to 7 days to be completed after all necessary information is provided by the customer. Once the migration is done, you will need to verify your site on the new server and update your DNS records when you're ready for the new site to go live.

Having trouble? Contact us and our team will be happy to help.

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