Why can I receive emails but not send?
If you can receive emails but not send them, there is a chance that your ISP (Internet Service Provider) is blocking third-party mail servers to prevent spam through their network. You can confirm by calling up your ISP and asking them if they are blocking third-party SMTP port 25. There are two workarounds to this issue:
- You can change the outgoing (SMTP) port to 26 to bypass ISP filtering
- You can use your ISP's SMTP mail server setting (ie. smtp.telus.net, smtp.shaw.ca etc.)
Having trouble? Contact us and our team will be happy to help.