Why can I receive emails but not send?

If you can receive emails but not send them, there is a chance that your ISP (Internet Service Provider) is blocking third-party mail servers to prevent spam through their network. You can confirm by calling up your ISP and asking them if they are blocking third-party SMTP port 25. There are two workarounds to this issue:

  1. You can change the outgoing (SMTP) port to 26 to bypass ISP filtering
  2. You can use your ISP's SMTP mail server setting (ie. smtp.telus.net, smtp.shaw.ca etc.)

Having trouble? Contact us and our team will be happy to help.

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