How to configure your email
What are some ways to reduce spam?
How can I create an email forwarder?
How do I create email addresses in cPanel or Plesk?
Mailing Restrictions/Limits on Shared Servers
Why can't I see emails on Webmail?
What is the difference between an email account and a forwarder?
How do I send emails from Webmail?
Do I need to create separate email accounts for each add-on domain, or are they forwarded to my main account?
How do I increase my allotted email quota?
Why can I receive emails but not send?
How do I access webmail without accessing the control panel?
Why are my emails being delivered late?
What do I do if I get the error message "mailbox is full: retry timeout exceeded"?
How can I check and change my email quota?
How can I change my email password?
How can I create an auto-responder?
How can I block messages from a specific address?
Domains
Domain name life cycle
How do I renew my domain name?
How do I register a domain name?
How do I transfer a domain name to Canadian Web Hosting?
What is my DNS server?
What is a parked domain and how do I add one?
What is an add-on domain and how do I add one?
What is a subdomain and how can I add one?
What is the difference between a parked and add-on domain?
cPanel
Databases
What version of MySQL is installed?
How can I connect remotely to MySQL database?
PostgreSQL FAQ + Documentation
Scripts
How can I check what Perl modules are installed on the server?
Do you provide free support for preinstalled scripts found in the Softaculous library?
How to access cPanel?
cPanel pricing
How do I use file manager?
How do I make a backup in cPanel?
How do I restore a website in cPanel from a backup?
Why can't I access cPanel?
How do I login via SSH?
Why is cPanel HTML Editor generating funny characters?
I uploaded my content to my site, but I only see the old content. What is going on?
Do you have documentation for cPanel available?
Do you support Telnet connections?
Is ImageMagick installed by default?
What is the default home page?
What is the difference between ‘public_html’ and ‘www’?
How do I remove directory browsing?
What is hotlinking? How do I prevent others from hotlinking my photos or videos?
How do I change the password for my cPanel account?
Changing PHP values/settings : custom php.ini
How to set/change contact email and contact preferences in cPanel?
SSL Certificates
What is an SSL certificate and how do I add one?
Should I use a free SSL or a Paid SSL?
Installing a Self-Signed SSL on Apache with CentOS 7
How do I install an SSL Certificate? (Dedicated Server, Virtual Private Server and Reseller Plans)
How do I redirect my website pages to HTTPS?
General
Is Canadian Web Hosting having an outage?
How can I contact you?
How do I clear my browser's cache?
How do I clear my DNS cache?
How do I preview my cPanel site before updating my domain’s DNS?
How often is the server backed up and is there a charge to restore my site?
Are Perl, MySQL and PHP installed?
Do your servers support Microsoft FrontPage?
How do I upload content onto my website?
How do I connect via SSH to my server?
What is the default web page for my site?
I have uploaded content onto my site, but it is not showing.
What is disk usage comprised of?
What constitutes data transfer?
How can I access the control panel?
Does your service support Flash, Shockwave and Java Applets?
Can I host more than one domain name on a shared hosting plan?
How does the free site transfer work?
Cloudash
How do I install and access Weebly?
How do I view and pay invoices?
How do I add a team member?
How do I order a Shared Hosting, Managed WordPress, or Reseller plan?
How do I change the account owner?
How do I submit a ticket?
How do I add or update my payment details?
How do I set up or update my secret question?
Plesk
Plesk pricing
How can I preview my Plesk site before switching the DNS?
Tomcat is not working on Plesk
Will .htaccess work in a Windows server?
How to connect using myLittleAdmin
Is there an alternate SMTP port available?
How to Setup Access database files .mdb
FTP
What is my username for FTP?
Where can I find my FTP access details?
How can I Configure my FTP Client?
What FTP program can I use to upload content onto my server?
How can I use Dreamweaver as an FTP Client?
Which directory do I upload my files to?
Why can't I see the website that I uploaded?
How do you use a web browser to FTP files with users you created?
How do I upload files using my web browser?
Scripts
What is the default Perl path?
How to solve "500 Internal Server Error" with cgi/Perl scripts
How do I get my CGI script to work?
What is the path to Sendmail?
How do I enable SSI (Server Side Includes)?
E-commerce
Do you have shopping carts and how do I install one?
Which shopping cart should I use? There are too many!
Cron
PHP
All Categories > FTP > Which directory do I upload my files to?
For cPanel sites, you can choose to upload your files to either public_html or www directory. Both work just as well as the other, so it comes down to preference. For Plesk sites, please upload your files to the httpdocs folder.
Having trouble? Contact us and our team will be happy to help.
