Email

18 articles

​How to configure your email

Learn how to configure your email using different email clients such as Outlook, Thunderbird and Apple Mail

Updated 2 years ago by Josselyn Rodriguez

​What are some ways to reduce spam?

Here are some solutions to reduce spam in your mailbox.

Updated 2 years ago by Theo Chu

How can I create an email forwarder?

Here's how to set up an email forwarder.

Updated 3 years ago by Karolina Kapusta

How do I create email addresses in cPanel or Plesk?

Follow these steps to set the contact email in cPanel or Plesk.

Updated 4 years ago by Theo Chu

Mailing Restrictions/Limits on Shared Servers

Canadian Web Hosting has a strict 'No Spam' policy to prevent IP addresses from being blacklisted and ensure a reliable mail service for our customers.

Updated 2 years ago by Tier2

Why can't I see emails on Webmail?

Troubleshooting options for when you can't see emails on webmail.

Updated 3 years ago by Josselyn Rodriguez

What is the difference between an email account and a forwarder?

Find out the difference between an email account and a forwarder.

Updated 4 years ago by Theo Chu

How do I send emails from Webmail?

Here are two ways to send emails using webmail.

Updated 4 years ago by Theo Chu

Do I need to create separate email accounts for each add-on domain, or are they forwarded to my main account?

Unfortunately, they do not get forwarded. You will need to create separate email addresses for each domain. Read this article to create email addresses and this article to create email forwarders. Ha…

Updated 4 years ago by Theo Chu

How do I increase my allotted email quota?

Follow these steps to increse your email quota.

Updated 4 years ago by Theo Chu

Why can I receive emails but not send?

If you can receive emails but not send them out, there is a chance that your ISP is blocking third-party mail servers to prevent spam through their network.

Updated 4 years ago by Theo Chu

How do I access webmail without accessing the control panel?

Even though you can access your email through cPanel, there's an alternative way that will save you time: Webmail. 

Updated 4 years ago by Josselyn Rodriguez

Why are my emails being delivered late?

Find out why your emails are being delivered late.

Updated 3 years ago by Theo Chu

What do I do if I get the error message "mailbox is full: retry timeout exceeded"?

If you get the message: "mailbox is full: retry timeout exceeded," you will need to free up space in your mailbox or increase your quota.

Updated 3 years ago by Theo Chu

How can I check and change my email quota?

Find out how to check and change your email quota using cPanel or Plesk control panel.

Updated 4 years ago by Karolina Kapusta

How can I change my email password?

It is good practice to change your password every few months. If you recently had a third party access your account or you just want to improve your account security, you can change your email passwo…

Updated 3 years ago by Theo Chu

How can I create an auto-responder?

If you are on vacation or unavailable, you may want to set up an automated response to inform those who contact you. To create an autoresponder, you need to: Creating an autoresponder in cPanel. Log…

Updated 3 years ago by Theo Chu

How can I block messages from a specific address?

If you want to block emails from a particular sender, follow these steps: Blocking messages for email accounts on cPanel Log into cPanel and go to: If you want to block messages from a specific addre…

Updated 3 years ago by Theo Chu