General

18 articles

​Is Canadian Web Hosting having an outage?

This page should tell you the current status of Canadian Web Hosting: status.canadianwebhosting.com​ ​ Additionally, you can check our Twitter: @CWHUpdates

Updated by Josselyn Rodriguez

​How can I contact you?

Get in touch with us by phone, email, or live chat to get support or discuss sales and billing.

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​How do I clear my browser's cache?

Here's how to clear browser cache on Chrome, Firefox, and Safari.

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​How do I clear my DNS cache?

Here's a guide for clearing DNS cache on different operating systems.

Updated by Josselyn Rodriguez

​How do I preview my cPanel site before updating my domain’s DNS?

Follow the steps to modify your hosts file and preview your site before switching your DNS

Updated by Josselyn Rodriguez

How often is the server backed up and is there a charge to restore my site?

We backup our shared hosting servers weekly and monthly. If you would like to restore your site and you do not have a backup of your site, there will be a $35 fee for restoring your site using our ba…

Updated by Josselyn Rodriguez

Are Perl, MySQL and PHP installed?

Yes, our shared hosting servers have already been configured with Perl, MySQL and PHP. The versions currently installed for each are: Linux servers. Perl: 5.16.3 MySQL: 5.7.25 PHP: 4.4 - 7.3 Windows…

Updated by Josselyn Rodriguez

Do your servers support Microsoft FrontPage?

Microsoft FrontPage was a WYSIWYG HTML editor and website administration tool that is no longer supported. Having trouble? Contact us and our team will be happy to help.

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How do I upload content onto my website?

To upload content onto your website, you will need an FTP client, or you can use the web-based file manager through cPanel.

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How do I connect via SSH to my server?

Find out how to connect via SSH to your server.

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What is the default web page for my site?

Find out what the default webpage for your website is and how you can overwrite it.

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I have uploaded content onto my site, but it is not showing.

Find out what to do if you have uploaded content onto your site but do not see it.

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What is disk usage comprised of?

Here's what makes up disk usage.

Updated by Josselyn Rodriguez

What constitutes data transfer?

Data transfer is comprised of any data transmission conducted on the server.

Updated by Josselyn Rodriguez

How can I access the control panel?

Find out how to access the web-based control panels cPanel and Plesk.

Updated by Josselyn Rodriguez

Does your service support Flash, Shockwave and Java Applets?

Our services support Flash and Shockwave. However, Java Applets are not compatible.

Updated by Josselyn Rodriguez

Can I host more than one domain name on a shared hosting plan?

​Our Linux Express and Enhanced plans allow you to host multiple domains, while our Windows plans allow you to host one domain by default.

Updated by Josselyn Rodriguez

How does the free site transfer work?

Customers who purchase any Standard Linux or Windows plan can take advantage of our free website transfer. However, there are some conditions for this offer: Compatibility of control panels for both…

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