General

14 articles

​How can I contact you?

Get in touch with us by phone, email, or live chat to get support or discuss sales and billing.

Updated 9 months ago by Karolina Kapusta

​How do I clear my browser's cache?

Here's how to clear browser cache on Chrome, Firefox, and Safari.

Updated 1 month ago by Theo Chu

​How do I clear my DNS cache?

Here's a guide for clearing DNS cache on different operating systems.

Updated 1 month ago by Josselyn Rodriguez

Are Perl, MySQL and PHP installed?

Yes, our shared hosting servers have already been configured with Perl, MySQL and PHP. The versions currently installed for each are: Linux servers. Perl: 5.16.3 MySQL: 5.7.25 PHP: 4.4 - 7.3 Windows…

Updated 4 months ago by Josselyn Rodriguez

Do your servers support Microsoft FrontPage?

Microsoft FrontPage was a WYSIWYG HTML editor and website administration tool that is no longer supported. Having trouble? Contact us and our team will be happy to help.

Updated 5 months ago by Theo Chu

How do I upload content onto my website?

To upload content onto your website, you will need an FTP client, or you can use the web-based file manager through cPanel.

Updated 5 months ago by Theo Chu

How do I connect via SSH to my server?

Find out how to connect via SSH to your server.

Updated 4 months ago by Theo Chu

What is the default web page for my site?

Find out what the default webpage for your website is and how you can overwrite it.

Updated 4 months ago by Theo Chu

I have uploaded content onto my site, but it is not showing.

Find out what to do if you have uploaded content onto your site but do not see it.

Updated 5 months ago by Theo Chu

What is disk usage comprised of?

Here's what makes up disk usage.

Updated 5 months ago by Josselyn Rodriguez

What constitutes data transfer?

Data transfer is comprised of any data transmission conducted on the server.

Updated 5 months ago by Josselyn Rodriguez

How can I access the control panel?

Find out how to access the web-based control panels cPanel and Plesk.

Updated 4 months ago by Josselyn Rodriguez

Does your service support Flash, Shockwave and Java Applets?

Our services support Flash and Shockwave. However, Java Applets are not compatible.

Updated 6 months ago by Josselyn Rodriguez

Can I host more than one domain name on a shared hosting plan?

​Our Linux Express and Enhanced plans allow you to host multiple domains, while our Windows plans allow you to host one domain by default.

Updated 6 months ago by Josselyn Rodriguez