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​How to access cPanel

To access cPanel control panel Accessing via domain name: https://example.com:2083/ or https://example.com/cpanel/ where "example.com" is your domain. Accessing via Server IP: https://serverIP:2083/ where "serverIP" is the server's IP address. Enter your username and password and click log in.

Updated 7 months ago by Josselyn Rodriguez

​cPanel pricing

cPanel has updated their pricing structure and it's now based on the number of accounts you host in your server. Please review the different tiers so you can determine the best option for your hosting needs.

Updated 1 year ago by Josselyn Rodriguez

How do I use file manager?

Want to manage your files directly from cPanel? Use the File Manager interface to manage your files. This feature allows you to upload, create, remove, and edit files without the need for FTP or othe…

Updated 1 year ago by Theo Chu

How do I make a backup in cPanel?

How to make a backup in cPanel either manually or by using the cPanel Backup Wizard

Updated 2 years ago by Adelina Wong

How do I restore a website in cPanel from a backup?

How to restore your website in cPanel manually or by using the cPanel Backup Wizard.

Updated 2 years ago by Adelina Wong

Why can't I access cPanel?

You may not be able to access cPanel because of a local firewall in your network.

Updated 7 months ago by Josselyn Rodriguez

How do I login via SSH?

SSH2 access is only permitted under the Enhanced shared plan only. It's also enabled by default for VPS and dedicated servers. In order to access a server via SSH, you will require a SSH client. For…

Updated 2 years ago by Josselyn Rodriguez

Why is cPanel HTML Editor generating funny characters?

When you're using cPanel HTML Editor under the File Manager tab, you might run into funny characters. Use the following code to remove these existing funny characters and prevent them from re-appearing.

Updated 2 years ago by Karolina Kapusta

I uploaded my content to my site, but I only see the old content. What is going on?

Your problem is most likely a browser problem. In order for you to see often-viewed pages quickly, your browser saves a copy of recently-viewed pages to your hard-drive. This is called "caching." If…

Updated 2 years ago by Theo Chu

Do you have documentation for cPanel available?

The documentation for cPanel can be found on the cPanel website or by logging into your cPanel.

Updated 10 months ago by Theo Chu

Do you support Telnet connections?

Unfortunately, we do not support Telnet ports due to the security risks that they pose. Instead, you can opt to use SSH2 to log in.

Updated 10 months ago by Theo Chu

Is ImageMagick installed by default?

Yes, ImageMagick is installed by default. The path is /usr/bin/convert. Can't find the module? Contact us and our team will be happy to help.

Updated 10 months ago by Theo Chu

What is the default home page?

The default home page is index.htm and you can overwrite it.

Updated 2 years ago by Theo Chu

What is the difference between ‘public_html’ and ‘www’?

Find out the difference between "public_html" and "www."

Updated 2 years ago by Theo Chu

How do I remove directory browsing?

Follow these steps to remove directory browsing.

Updated 7 months ago by Theo Chu

What is hotlinking? How do I prevent others from hotlinking my photos or videos?

Try out one of these methods to prevent others from hotlinking your material.

Updated 2 years ago by Josselyn Rodriguez

How do I change the password for my cPanel account?

Here's how to change the password for your cPanel account.

Updated 2 years ago by Theo Chu

Changing PHP values/settings : custom php.ini

CloudLinux PHP Selector On our shared Linux servers, we use CloudLinux OS. CloudLinux offers a feature called PHP selector and it allows you to change PHP settings and PHP version from your cPanel. c…

Updated 8 months ago by Tier2

How to set/change contact email and contact preferences in Cpanel?

To set/change contact email in cPanel, navigate to Preferences >> Contact Information Update your contact information You can configure upto two email accounts to receive account notifications. Conta…

Updated 7 months ago by Tier2

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